Help Center

1. Click on the  button on the top right corner of the website and select “Sign Up”
2. Enter your name, email address and create a password
3. Click on “Sign Up Now” and complete the registration form
4. Verify your email address by clicking the link sent to your inbox
5. Your account is now ready to use!

1. Click on the  button on the top right corner of the website and select “Login”
2. Select “Forgot Password” below the login form
3. Enter the email address associated with your account
4. Check your inbox for a password reset link
5. Click the link and follow the instructions to create a new password
6. Use your new password to log in

Yes! For your convenience, you can create an account or login to our website using your Google, Facebook, Twitter and LinkedIn account. Simply click on the corresponding icon during the registration process and follow the prompts.

1. Log in to your account
2. Navigate to “My Account” in the top menu
3. Select “Account Settings” or “Profile”
4. Update your information as needed
5. Click “Save Changes” to confirm

Yes! You can add and manage multiple shipping addresses in your account settings:

1. Go to “My Account” > “Addresses”
2. Click “Add New Address” to enter additional delivery locations
3. You can set one address as your default and edit or delete addresses as needed

You can find products in several ways:

• Use the search bar at the top of the page and enter keywords
• Browse by categories in our navigation menu
• Use the filtering options to narrow down products by price, features, ratings, etc.
• Check our “Best Sellers” or “New Arrivals” sections

1. Find the product you want to purchase
2. Select any required options (Size, quantity,etc.)
3. Click “Add to Cart”
4. Continue shopping or proceed to checkout
5. Review your order and enter shipping information
6. Select your preferred payment method
7. Confirm your order by clicking “Place Order”

Yes! You can add items to your wishlist by clicking the “heart” icon on any product page. These items will be saved in your account for future reference.

1. Log in to your account
2. Go to “My Account” > “Order History”
3. Find your order in the list and click “View Details”
4. The current status of your order will be displayed

• For orders that haven’t been processed yet, you can request cancellation by contacting our customer support team immediately
• Once an order has been processed for shipping, modifications are limited
• For urgent changes, please contact our customer service team at support@hestios.in or call [ Phone Number]

No, Currently we do not ship to international destinations.

We accept a variety of payment methods:

• Credit/debit cards (Visa, MasterCard, American Express)
• Apple Pay
• Google Pay
• Bank transfers

Absolutely! Our website uses industry-standard SSL encryption to protect your personal and payment information. We comply with PCI DSS requirements and never store your complete credit card details on our servers.

Your card will be charged when your order is processed, typically within 24 hours of placing your order. For pre-orders or back-ordered items, your card may be charged when the item ships.

Yes! We regularly offer:

• Seasonal sales and holiday promotions
• Volume discounts for bulk purchases
• Special offers for newsletter subscribers
• First-time customer discounts
• Referal program rewards

Currently, we only accept one payment method per order.

Shipping costs are calculated based on:

• Your location
• The weight and dimensions of your items
• Your chosen shipping method

Delivery timeframes depend on your location and chosen shipping method:

• Standard Shipping
• Express Shipping
• International Shipping

You’ll receive a tracking number when your order ships.

If your package arrives damaged or is missing items:

1. Take photos of the damaged packaging/products
2. Contact our customer service within 48 hours of delivery
3. Provide your order number and photos
4. Our team will arrange for replacement, refund, or other resolution

We offer a 7-day return policy for most items. To be eligible for a return:

• Products must be unused, in original packaging, and in resalable condition
• Proof of purchase is required
• Some personal safety items cannot be returned for hygiene reasons

1. Log in to your account
2. Go to “My Account” > “Order History”
3. Find your order and click “Return Items”
4. Follow the instructions to complete your return request
5. You’ll receive a confirmation email with return shipping instructions

For defective or incorrectly shipped items, we cover return shipping costs. For other returns, customers are responsible for return shipping unless otherwise stated in a promotion.

Once we receive and inspect your return:

• Store credit is issued immediately
• Credit card refunds typically process within 3-5 business days
• Bank transfers may take 5-10 business days to appear in your account

If you receive a defective product:

1. Contact our customer service within 7 days of delivery
2. Provide your order number and photos/description of the defect
3. We’ll arrange for a replacement or refund at no additional cost

We offer several resources to help you choose:

• Interactive quizzes
• Detailed product descriptions and specifications
• “Buying Guides” for major product categories
• Product comparison charts
• Customer reviews and ratings

Most of our safety products include manufacturer warranties. Warranty information is listed on individual product pages and included with your purchase.

For products requiring registration:

1. Complete the warranty card included with your purchase, or
2. Visit the manufacturer’s website and follow their registration process
3. Keep your proof of purchase for warranty claims

For complex safety systems like home security or medical alert systems, we partner with certified installers in many regions. Installation options, if available, will be presented during checkout.

If your issue isn’t resolved through customer service, you can escalate it to Hestios’s Grievance Officer for further assistance.

A grievance refers to any issue or concern related to a product or service purchased on Hestios, for which a consumer seeks resolution.

You can raise your complaint or query through the ‘Contact Us’ or ‘Help Centre’ tabs available on our website. Follow these simple steps:

• Your full name and email address
• Order number (if applicable)
• Details about your inquiry or issue
• Any relevant photos or documentation
• Your preferred resolution
• Submit your complaint or query

If your concern is not resolved, you can escalate the issue to our Grievance Officer.

Name: Mr. Digvijay Singh
Designation: Chief Operating Officer
Address:
Hestios Marketplace India LLP
TBC
TBC
Lucknow, Uttar Pradesh – TBC, India
Phone: TBC

• You will receive an acknowledgment within 48 hours via email, SMS, or phone call.
• You’ll also be provided a unique tracking ID to monitor the progress of your complaint.
• Our Consumer Care Team and Grievance Officer will work to resolve your issue as quickly as possible, in accordance with applicable laws.

A grievance is considered resolved when:

• A solution is provided and communicated to you, or
• You accept the resolution, or
• No further communication is received from you within a reasonable period after a solution is offered.

Before initiating a chargeback:

1. Contact our customer service team to resolve the issue directly
2. Provide your order number and explanation of the problem
3. We’ll work with you to find a fair resolution

If you’ve already filed a dispute with your bank, please notify us so we can provide the necessary documentation.

For missing or significantly delayed packages:

1. Check your tracking information to confirm delivery status
2. Contact our customer service team with your order number
3. We’ll investigate with the shipping carrier
4. Depending on the situation, we may issue a refund, replacement, or work with the carrier on a claim

If you experience a quality issue after using a product:

1. Document the issue with photos if possible
2. Contact our customer service team
3. Provide your order number and description of the problem
4. We’ll work with the manufacturer to address the concern
5. Depending on the nature of the issue, we may offer a replacement, refund, or repair

You can contact us through multiple channels:

• Email
• Phone
• Live Chat: Available on our website during business hours
• Contact Form: Available on our “Contact Us” page
• Social Media: Direct message us on Facebook, Instagram, or Twitter

To help us assist you quickly, please have the following information ready:

• Your full name and email address
• Order number (if applicable)
• Details about your inquiry or issue
• Any relevant photos or documentation
• Your preferred resolution

Our customer service team is available:

• Monday through Friday: 9am-6pm EST
• Saturday: 10am-4pm EST
• Sunday: Closed
• Holiday hours may vary and will be posted on our website